Our Policies -> Privacy, Image, Order & Shipping Policies.

PRIVACY POLICY

Our Policy:

At The Wine Box Creations, LLC. we are committed to protecting the privacy and security of your transactions with us. Credit card numbers and other personal data are treated with the highest level of confidentiality, security features, and safety.

Secure Shopping

All orders placed on our site are encrypted with SSL (secure socket layers) technology. The information you send via the Internet can be trusted to arrive unaltered and privately. In addition, your account information is protected by a password for your privacy and security. You should always keep your password confidential.

Email Addresses

We require that all online customers provide an email address at checkout for the purposes of order and shipment confirmation. We will send promotions and information via email only if the customer gives us permission to do so. Permission status can be changed at any time. The email addresses we collect are used solely by The Wine Box Creations, LLC.

IMAGE POLICY

Use of Images:

At The Wine Box Creations, LLC, we reserve the right to refuse to print any custom Wine Boxes that we feel compromise our company image and/ or violate our policies. As a customer of The Wine Box Creations, you represents that the images submitted will be in compliance with all laws. You assume full liability for any images uploaded on our site and any legal matter that should arise from the upload of this image on TheWine Box Creations.com website. We do not gain any rights to your images. They are used solely to design your personal Wine Box.

Please DO NOT upload an image if:

Image Quality:

We require that all photos uploaded for use on TheWineBoxCreations.com be .jpg .png or .gif files. We ask that you upload an image of at least 300 dpi for a quality print. The higher the resolution the better the quality of the print. We do understand that many of your favorite photos come from Facebook and Instagram, which is why we’ve given you accessibility to these photos but we cannot guarantee a perfect image unless it meets the minimum requirement. We do not recommend cropping if your image is already at a low resolution because it may come out granulate or pixelated.

Color Variations:

Please be aware that colors may vary slightly when personalizing your Wine Box due to common issues like printer calibration and different monitor settings.

ORDER POLICY

Orders:

To place your order please click on "Wine Boxes” or "Our Shop" on the home page. You will be prompted to follow the steps through to the final check out stage. If you need assistance with your order, we are happy to help. Please call 1-800-605-9737 Monday through Friday 9:00 am to 5:00 pm (EST).

For cooperate or large quantity orders, please contact us directly for discounted pricing. We also have an in-house design team that can create a personal design for your company or special event.

Payment Methods:

We accept the following credit cards: VISA, MasterCard, Discover or Amex.

Production Times

Normal Production = 7 days
Quick Print Option = 4 days

At The Wine Box Creations we create gift boxes that are personalized for you. Our normal production time is 7 business days. We will do our best to process your order as soon as it is placed but please anticipate your orders to ship out within this time frame. During peak holiday months please expect production time to be anywhere from 7 to 8 business days. Once your Wine Box is ready to ship, we will send you an email notification and the tracking information.

Quick Print Option

We offer a Quick Print Option, which shortens the normal production time from 7 days to 4 business days.  At The Wine Box Creations, we know carrier expedited rates can be significant so we want to help our customers with a faster production time. Our Quick Print fee is $10 per order.

Please see our Shipping Policy for more details on estimated delivery times.

Out of Stock Items

We reserve the right to replace an out of stock bottle of wine, champagne or non-alcoholic wine with a comparable label. This will allow us to ship your order in a timely manner and comply with your delivery times. If we are out of stock of an Add-On, we will contact you immediately to ensure we include an item to your satisfaction.

Cancellations

At The Wine Box Creations we create products that are made to order with your specifications. Please make sure that you are completely satisfied with your Wine Box at the time of check out. If you wish to cancel your order and your Wine Box has reached the printing stage, you will be charged for the selected size Wine Box only (no contents.)

Returns

We are happy to replace an item if it was damaged during transit or if there was a mistake on our end. Please contact us immediately at info@thewineboxcreations and we will do our best to correct the issue. Please make sure to include your order number, a description of the claim and a photo of the damaged item for insurance purposes.

SHIPPING POLICY

Shipping Regulations

For shipments containing Alcohol, please visit our home page and click on "Wine Boxes” or "Our Shop" to determine whether The Wine Box Creations can ship to your state. Please be aware that some states have restricted zip codes that prohibit the delivery of alcohol.

For non-alcoholic shipments, The Wine Box Creations is able to ship to all contiguous 48 states. We also offer our SMALL boxes without alcohol so you can simply order our beautifully personalized boxes. This mainly applies to customers ordering for large parties.

We cannot ship to a P.O., A.P.O., or F.P.O. boxes. We do not offer International sales or shipping at this time.

Delivery Services

For an estimated time of arrival of your order please consider your requested production time, plus your chosen method of shipping.

Below you will find the estimated arrival time for UPS Ground shipping in your area.

Shipping Delivery Map

We offer two UPS expedited services:

 

Proof of Age

You must be at least 21 years old to purchase an order containing alcohol. An adult signature is required. You will be asked for ID at time of delivery. Please ship to an address where an adult will be present to sign for receipt.

Delivery Attempts

The carrier will make up to 3 delivery attempts. We will send you a shipping confirmation and you may want to let the recipient know to make arrangements for a signature. The customer will be responsible for packages returned and the cost to reship if you wish to do so. We strongly recommend shipping orders containing alcohol to a BUSINESS ADDRESS to ensure 1st delivery attempt and avoid any delays.

Weather Advisory

During the months of extreme weather conditions, there may be a chance the wine will be damaged during transit. If you would like wine to be shipped to an area affected by these conditions, we highly recommend selecting an expedited shipping option. Should you have any questions regarding this matter, please contact us and we will be happy to help you with a recommended ship date and expedited service. The Wine Box Creations is not liable for any packages damaged by severe weather conditions.

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